Refund Policy

We want customers to receive the correct products in proper working condition. Please read this Refund Policy carefully before placing an order.

By purchasing from p-siam.com, you agree to the terms below.

1. Claim Period

Customers must report any issue within 7 days after receiving the product.

Claims submitted after 7 days from the delivery date may not be accepted.

2. Eligible Claim Cases

A claim may be considered if:

  • the product is defective upon arrival;
  • the product does not work properly when first used;
  • the wrong item was received;
  • the item is missing from the order;
  • the item arrived damaged.

To process a claim, customers must provide clear evidence as described below.

3. Required Evidence

For defective or non-working products, customers must provide a clear video showing that the product cannot be used properly.

The video should clearly show:

  • the product received;
  • the product condition;
  • the issue or defect;
  • the order number or order details if possible;
  • the product being tested in a normal and reasonable way.

Photos may also be requested depending on the case.

We may ask for additional information or troubleshooting steps before approving a claim.

4. Non-Eligible Cases

Claims may not be accepted if:

  • the issue is reported more than 7 days after delivery;
  • there is no clear video or evidence;
  • the product has been damaged by misuse, dropping, water exposure, improper storage, or user error;
  • the product has been modified, opened, repaired, or tampered with;
  • the issue is caused by incompatible use with another device or accessory;
  • the product condition does not match the claim;
  • the defect cannot be confirmed from the provided evidence.

5. Consumable Products

Due to the nature of vape products, items such as e-liquids, pods, cartridges, coils, disposable vapes, and similar consumable products are generally considered final sale once delivered.

However, if the product is defective upon arrival and the issue is reported within 7 days with clear video evidence, we may review the claim on a case-by-case basis.

6. Replacement or Store Credit

If a claim is approved, P-SIAM may offer one of the following options:

  • replacement of the same product;
  • replacement with a similar product of equal value;
  • store credit;
  • another solution agreed between P-SIAM and the customer.

The final solution depends on product availability, the type of issue, and the result of our review.

7. Refunds

Refunds are provided only in cases where:

  • the product ordered is out of stock;
  • we are unable to fulfil the order;
  • a replacement or suitable alternative cannot be provided.

Refunds are not normally issued for change of mind, wrong product selection, flavour preference, or general dissatisfaction after the product has been delivered and used.

If a refund is approved, it will be processed through the available payment method or another method agreed with the customer.

8. Wrong or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us within 7 days after delivery.

Please provide:

  • order number;
  • photos of the package and items received;
  • clear details of the missing or incorrect item.

After review, we may arrange a replacement, resend the missing item, offer store credit, or provide another suitable solution.

9. Return Shipping

If a return is required, we will provide instructions after the claim is approved.

Return shipping responsibility will depend on the case. If the issue is confirmed to be caused by our error or a defective product, we will provide further guidance for the return or replacement process.

Please do not send any item back before contacting us and receiving approval.

10. Refused or Failed Delivery

If an order cannot be delivered because of incorrect address information, unavailable recipient, refusal to accept the parcel, or other customer-related reasons, additional shipping fees may apply.

Shipping fees are generally non-refundable once the order has been shipped.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been packed, processed, or shipped may not be eligible for cancellation.

12. Contact Us

To submit a claim, please contact us with your order details and evidence: