Privacy Policy

We respects your privacy and committed to protecting the personal information you share with us when visiting or using our website, p-siam.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By using our website, placing an order, submitting payment information, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, submit a payment confirmation, contact us, or interact with our online store.

The information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Payment confirmation details
  • Uploaded payment proof or slip
  • Messages or inquiries sent through our contact form, LINE, or other communication channels
  • Device information, browser type, IP address, and website usage data
  • Cookies and analytics data

We only collect information that is necessary for operating our online store, processing orders, improving our website, communicating with customers, and maintaining website security.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and manage your orders
  • To confirm payment and delivery details
  • To contact you about your order, payment, or delivery
  • To provide customer support
  • To respond to inquiries submitted through our website or contact channels
  • To improve our website, product pages, user experience, and customer service
  • To prevent fraud, abuse, unauthorized transactions, or security issues
  • To comply with applicable laws, regulations, or legal requests
  • To analyze website performance and traffic through analytics tools

We do not sell your personal information to third parties.

3. Order and Payment Information

P-SIAM may collect order-related information, including product details, shipping information, contact details, and payment confirmation details.

If you submit a payment slip or payment proof through our website or other channels, we use that information only to verify and process your order.

Please do not submit sensitive information that is not required for order confirmation.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and understand how visitors use our store.

Cookies may help us:

  • Keep items in your cart
  • Remember language or store preferences
  • Understand which pages are visited
  • Improve website performance
  • Measure marketing and SEO performance

We may use third-party tools such as Google Analytics, Google Search Console, Shopify analytics, and other similar services to understand website activity and improve our store.

You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

5. Analytics and Marketing Tools

We may use analytics and marketing tools to measure website traffic, user behavior, product page performance, and marketing effectiveness.

These tools may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • General location data
  • Referral source
  • Events such as product views, add-to-cart actions, checkout activity, or purchases

This information helps us improve our website, product structure, content, and customer experience.

6. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our online store, process orders, deliver products, provide analytics, or support website functionality.

These service providers may include:

  • Shopify and related ecommerce service providers
  • Payment and order verification services
  • Shipping or delivery service providers
  • Website analytics tools
  • Customer communication tools
  • Security or fraud prevention services

We only share information that is necessary for the relevant service. We do not sell your personal information.

7. Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While no online platform can guarantee complete security, we are committed to handling your information responsibly and taking appropriate steps to protect it.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, fraud prevention, accounting, and business record keeping.

When the information is no longer required, we will delete, anonymize, or securely store it according to applicable requirements and our internal practices.

9. Your Rights

Depending on applicable privacy laws, including the Personal Data Protection Act of Thailand where relevant, you may have rights regarding your personal information.

These rights may include:

  • Requesting access to your personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of your personal information
  • Objecting to certain uses of your information
  • Requesting restriction of processing
  • Withdrawing consent where applicable

To make a privacy-related request, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

10. Age Restriction

Our website and products are intended for adult customers only. By using this website, you confirm that you meet the legal age requirements applicable in your location.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we will take appropriate steps to delete such information.

11. International Data Transfers

Because our website is operated through online platforms and service providers, your information may be processed or stored in countries outside Thailand.

When this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. These websites operate independently from P-SIAM and have their own privacy practices.

We encourage you to review their privacy policies before providing any personal information through third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last updated” date. Your continued use of our website after any changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: